How to Cut 20-40% of Unwanted Customer Contacts in 90 days.

Get Your Customer Contact Optimization playbook for turning CX friction into fast wins, executive buy-in, and fewer unnecessary contacts.

Sign up today and begin receiving your 7 Moves to Challenge Customer Contact Chaos and Improve the Business

This method is your 'gearbox' for shifting from KPI to Business Impact!

No more making trade-offs between customer satisfaction and cost efficiency, you can do both!

Drive radical simplification across your business so your customers no longer have to contact you for simple, low-value, or irritating reasons.

We respect your privacy. Unsubscribe at any time.

Jeff Sheehan

CX Author and Managing Director

CX JS Consulting

Who am I?

My 25+ years in B2B and B2C customer acquisition, support, and retention in the technology, banking, telecom, and retail industries, has given me invaluable knowledge I use to help businesses connect with their customers.

My unique approach to CXM is rooted in the belief that it must be an enabler of business objectives.

I help my clients use their contact center's data-rich environment to find and deliver important projects that improve CX operations and finances.

What's in this for You?

✂️ Cut 20-40% of inbound customer calls in 90 days
💰Reduce the Cost to Serve
🤖 Optimize AI use cases for customer adoption
🥳 Free your agents for higher-value interactions
📈Connect CXM directly to Business Results!
🏃‍♀️🏃🏽🏃🏾‍♂️Designed for Busy Leaders - Under 5 minute reads